Peijian Song

6편

• Customer Complaint Avoidance: A Randomized Field Experiment of Platform Governance Based on Value Co-Creation and Appropriation
  misq · 2023 · 인용 11 · Customer Service Quality and Loyalty
• Direct Communication and Two-Sided Matching Quality on a Digital Platform: A Perspective of Choice Based on Consideration Set
  isr · 2023 · 인용 6 · Consumer Market Behavior and Pricing
• Standardize or Let a Thousand Flowers Bloom? Interface Design Coordination between Software Platforms and Hosted Apps
  misq · 2023 · 인용 5 · Digital Marketing and Social Media
• The Value of Buy‐Online‐and‐Pickup‐in‐Store in Omni‐Channel: Evidence from Customer Usage Data
  pom · 2019 · 인용 99 · Consumer Retail Behavior Studies
• Implications of Application Programming Interfaces for Third‐Party New App Development and Copycatting
  pom · 2019 · 인용 39 · Digital Marketing and Social Media
• The Ecosystem of Software Platform: A Study of Asymmetric Cross-Side Network Effects and Platform Governance
  misq · 2018 · 인용 19 · Digital Platforms and Economics