5
논문
239
피인용 합
2008
첫 논문
2020
최근 논문
01저널·주제·방법
저널
MSOM3POM1MS1
02소속·공저
201020152020
소속
École Centrale Paris2008–2014 · 4편
Université Paris-Saclay2020 · 1편
불러오는 중…
03논문
5편
- Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center
- Call Center Delay Announcement Using a Newsvendor‐Like Performance Criterion
- Service Systems with Finite and Heterogeneous Customer Arrivals
- Call Centers with Delay Information: Models and Insights
- Analysis of the Impact of Team-Based Organizations in Call Center Management