LV

Author

Liana Victorino

University of Victoria 2016

ORCID: 0000-0002-7335-5115

정보 수정·삭제 요청

2

논문

118

피인용 합

2012

첫 논문

2016

최근 논문

01저널·주제·방법

저널

POM2

주제

온라인 쇼핑 경험 1 정보시스템 성과 측정 1

02소속·공저

2015

소속

University of Victoria2012–2016 · 2편

불러오는 중…

03논문

2편

Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services
pom · 2016 · 인용 61 · Customer Service Quality and Loyalty
Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality
pom · 2012 · 인용 57 · Customer Service Quality and Loyalty