4
논문
181
피인용 합
2012
첫 논문
2022
최근 논문
01저널·주제·방법
저널
POM3MSOM1
02소속·공저
20152020
소속
Cornell University2012–2022 · 4편
불러오는 중…
03논문
4편
- Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry
- The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry
- Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services
- Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality