9
논문
461
피인용 합
2010
첫 논문
2024
최근 논문
01저널·주제·방법
02소속·공저
201020152020
소속
University of Illinois Urbana-Champaign2010 · 1편
University of Rochester2012–2013 · 2편
London Business School2018–2020 · 5편
Rice University2024 · 1편
불러오는 중…
03논문
9편
- Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times
- Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies
- Proactive Customer Service: Operational Benefits and Economic Frictions
- Can Yardstick Competition Reduce Waiting Times?
- Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care
- When to Use Provider Triage in Emergency Departments
- Optimal Workflow Decisions for Investigators in Systems with Interruptions
- Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems
- Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach