Information Type and Its Impact on Information Dissemination

:A classification scheme for categorizing organizationally relevant information as either vital or supportive is validated empirically. The impact of the hierarchy on information dissemination was found to vary somewhat for both types of information. These results are based on a study of 118 managers at three hierarchical levels from 18 business firms.

• 저널Journal of Management Information Systems · 5(2) · 71–81
• 토픽Customer Service Quality and Loyalty · Organizational Behavior and Human Resource Management
• DOI10.1080/07421222.1988.11517825
• 저자Ahmed S. Zaki, Richard C. Hoffman