Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination

Because of the increasing interests on knowledge management (KM), various researches have been accomplished. Many conceptual research frameworks have been proposed and thus empirical researches are required to provide practical benefits. However, most current empirical researches have dealt with the relationship of knowledge management enablers, processes or performance in isolation. Accordingly, an integrated view of knowledge management is missing and thus how to perform knowledge management to improve organizational performance is not clear. In order to alleviate these limitations of the previous researches, this study analyzes the current research frameworks and finds their relationships. An integrated research model is built by incorporating knowledge management processes into organizational performance. The model is tested empirically to investigate the relationship between knowledge management processes and enablers such as organizational structure, culture, and information technologies. The correlation between knowledge management processes and organizational creativity is also identified. Both non-financial and financial performance measures are adopted to measure the impact of knowledge management. The findings of this study imply that knowledge management processes are significant predictors for

• 저널Journal of Management Information Systems · 20(1) · 179–228
• 토픽Knowledge Management and Sharing · Communication
• DOI10.1080/07421222.2003.11045756
• 저자Heeseok Lee, Byounggu Choi