Methodology-Driven Use of Automated Support in Business Process Re-Engineering

:This article describes a three-month pilot project to model and re-engineer an internal business unit of a major multinational firm using Enterprise Analyzer, a methodology and supporting group software tool for modeling and analyzing business processes. The methodology combines collaborative model building with creative problem reframing to enable multilevel, cross-functional business teams to quickly

• 저널Journal of Management Information Systems · 10(3) · 117–138
• 토픽Team Dynamics and Performance · Social Psychology
• DOI10.1080/07421222.1993.11518013
• 저자Alan R. Dennis, Robert M. Daniels, G. Hayes, Jay F. Nunamaker