Measuring Performance of the Information Systems Function

:This paper reports a Delphi study followed by senior executive interviews aimed at determining the important dimensions and their measures for evaluating information systems (IS) function performance. The findings highlight (1) IS function performance dimension rankings and measurement usage, and (2) apparent contradictions between the considerable emphasis placed upon strategic impact of information systems and the lack of executive involvement.

• 저널Journal of Management Information Systems · 8(4) · 63–82
• 토픽Information Systems Theories and Implementation · Sociology and Political Science
• DOI10.1080/07421222.1992.11517939
• 저자Carol Saunders, Jack William Jones