Transformation of the IT Function at British Petroleum

In 1989, the IT function of the exploration and production division of British Petroleum Company set out to transform itself in response to a severe economic environment and poor internal perceptions of IT performance. This case study traces and analyzes the changes made over six years. The authors derive a model of the transformed IT organization comprising seven components that they suggest can guide IT departments in general as they seek to reform themselves in the late 1990s. This model is seen to fit well with recent thinking on general management in that the seven components of change can be reclassified into the Bartlett and Ghoshal (1994) framework of purpose, process, and people. Some suggestions are made on how to apply the model in other organizations.

• 저널MIS Quarterly · 21(4) · 401–423
• 토픽Information Technology Governance and Strategy · Management Information Systems
• DOI10.2307/249721
• 저자John W. Cross, Michael J. Earl, Jeffrey L. Sampler