Simulation as an Aid to Staffing a Customer Service Function

This paper describes the use of simulation to solve a variation of the repairman problem too complex to be handled by analytical means. It describes the operation of a model simulating a service activity and the use of the model to provide data for management decisions. Management Technology, ISSN 0542-4917, was published as a separate journal from 1960 to 1964. In 1965 it was merged into Management Science.

• 저널Management Science · MT-3(2) · 160–166
• 토픽Quality and Supply Management · Management Information Systems
• DOI10.1287/mantech.3.2.160
• 저자Richard F. Hespos