msom·2010년 10월 14일·주제 밖
Estimating the Implied Value of the Customer's Waiting Time
Lawrence W. Robinson, Rachel R. Chen
Manufacturing & Service Operations Management
61
피인용
5.0
FWCI
13
IS/마케팅/OM 탑저널 피인용
19
IS/마케팅/OM 탑저널 참고문헌
- 주제대기열 가격과 운영 · 대기행렬
01Abstract
Almost all research in appointment scheduling has focused on the trade-off between customer waiting times and server idle times. In this paper, we present an observation-based method for estimating the relative cost of the customer waiting time, which is a critical parameter for finding the optimal appointment schedule.
02연구 흐름
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03비슷한 논문
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04이후 연구
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05선행 연구
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06서지 정보
- 저널Manufacturing & Service Operations Management · 13(1) · 53–57
- 토픽Healthcare Operations and Scheduling Optimization · Emergency Medical Services
- DOI10.1287/msom.1100.0304
- 저자Lawrence W. Robinson, Rachel R. Chen