A Multiserver Queueing System with Impatient Customers

Many real-world situations involve queueing systems in which customers wait for service for a limited time only and leave the system if service has not begun within that time. This paper considers a multiserver queueing system with impatient customers, where the customers arrive according to a Poisson process and the service requirements have a general distribution. A simple and insightful solution is presented for the loss probability. The solution is exact for exponential services and is an excellent heuristic for general service times.

• 저널Management Science · 45(3) · 444–448
• 토픽Advanced Queuing Theory Analysis · Management Information Systems
• DOI10.1287/mnsc.45.3.444
• 저자Nam Kyoo Boots, Henk Tijms