The Effect of Social Capital of the Relationship Between the CIO and Top Management Team on Firm Performance

The paper empirically examines the effects of social capital of the relationship between the chief information officer (CIO) and top management team (TMT) on organizational value creation based on responses from CIOs and matched TMT respondents from 81 hospitals in the United States. Specifically, we theorize how the three dimensions of social capital—structural, cognitive, and relational social capital—facilitate knowledge exchange and combination between the CIO and TMT resulting in the alignment between the organization's information systems (IS) strategy and business strategy. Results show that IS alignment significantly influences the firm's financial performance and mediates the relationship between CIO-TMT social capital and performance. The findings also indicate that cognitive and relational social capital influence information systems strategic alignment but that structural social capital exerts its influence through its effects on cognitive social capital. Recommendations are provided as to how organizations can develop CIO-TMT structural, cognitive, and relational social capital to positively influence firm performance via IS strategic alignment.

• 저널Journal of Management Information Systems · 30(1) · 15–56
• 토픽Information Technology Governance and Strategy · Management Information Systems
• DOI10.2753/mis0742-1222300101
• 저자Elena Karahanna, David Seth Preston