A Holistic View of Problem Solving

The limited view of the problem-solving space that is held by the world of science is criticized. A problem solution is considered to be achieved when a perceived present situation and a perceived desired situation become the same. The problem-solving space is three dimensional, and its three vectors are concerned with problem taxonomy, problem-solving modes, and problem-solving process. The space takes on greater meaning when it is related to the fourth dimension called the chronology of problem solving. This chronology includes four primary phases: personalization, collaboration, institutionalization, and socialization. A case is made that the scientific or rationalistic view of problem solving is limited in the collaboration phase and has no relevance in the institutionalization and socialization phases. A holistic view of problem solving is concerned with the relationship between the problem-solving chronology and the ultimate implementation of solutions.

• 저널Management Science · 20(4-part-i) · 439–448
• 토픽Complex Systems and Decision Making · Management Science and Operations Research
• DOI10.1287/mnsc.20.4.439
• 저자Edwin M. Bartee