Optimizing the Collections Process in Consumer Credit

This paper builds a dynamic programming model to optimize the collections process in consumer credit. It determines which collections actions should be undertaken and how long they should be performed, including theoretical results about the form of the optimal policy under certain conditions. Finally, a case study is described based on data from the collections department of a European bank.

• 저널Production and Operations Management · 19(6) · 698–708
• 토픽Banking stability, regulation, efficiency · Finance
• DOI10.1111/j.1937-5956.2010.01152.x
• 저자Adiel Teixeira de Almeida Filho, Christophe Mues, Lyn C. Thomas