Learning and Knowledge Depreciation in Professional Services

Organizational knowledge is a critical source of competitive advantage for professional service firms. Learning from experience and sustaining past knowledge are critical to the success of such knowledge-driven firms. We use learning curve theory to evaluate learning and depreciation in professional services. Our results, based on seven years of project data collected from an architectural engineering (A/E) firm, show that (a) professional services exhibit learning curves, (b) there is virtually no depreciation of knowledge and, (c) the rate of learning accelerates with experience.

• 저널Management Science · 54(7) · 1231–1236
• 토픽Innovation and Knowledge Management · Strategy and Management
• DOI10.1287/mnsc.1070.0849
• 저자Tonya Boone, Ram Ganeshan, Robert L. Hicks