Optimal Order of Servers for Tandem Queues in Light Traffic

We study single-server stations in tandem, in which customers arrive according to a Poisson Process and are to be served at each of two servers. The order of the stations is assumed not to affect the quality of the service customers obtain. Using a light traffic approximation, we select (for various joint distributions of service time) the order of the stations that minimizes expected customer delay.

• 저널Management Science · 34(4) · 500–508
• 토픽Advanced Queuing Theory Analysis · Management Information Systems
• DOI10.1287/mnsc.34.4.500
• 저자Betsy S. Greenberg, Ronald W. Wolff