OM Forum—Challenges and Strategies in Managing Nonprofit Operations: An Operations Management Perspective

The operations management (OM) community is paying increasing attention to the analysis of nonprofit operations. However, what is it about this type of operation that makes it particularly interesting to OM scholars? We address this question by studying the objectives, actors, and main activities of nonprofit operations and the most common challenges they face. In addition, we suggest tactical and operational strategies to address these challenges by considering works in the for-profit sector and in different applied areas. The ultimate goal of this paper is to inspire and stimulate OM researchers to develop significant theoretical and empirical models in this novel stream of literature.

• 저널Manufacturing & Service Operations Management · 22(5) · 888–905
• 토픽Facility Location and Emergency Management · Organizational Behavior and Human Resource Management
• DOI10.1287/msom.2018.0758
• 저자Gemma Berenguer, Zuo‐Jun Max Shen