Whose Voice Do We Hear in the Marketplace? Evidence from Consumer Complaining Behavior

Victims from heavily minority areas complain to the government much less than those from nonminority areas, relative to their degree of victimization.

• 저널Marketing Science · 39(1) · 168–187
• 토픽Media Influence and Politics · Sociology and Political Science
• DOI10.1287/mksc.2018.1140
• 저자Devesh Raval