Affective Reward and the Adoption of Group Support Systems:Productivity Is Not Always Enough

:Research shows that group support systems (GSS) have dramatically increased group productivity. However, researchers in the field discovered that users sometimes find themselves feeling emotionally unfulfilled despite exceptionally good results; users report a loss of the affective reward often associated with a challenging meeting where they struggle and succeed. This lack of engagement has been shown to be a cause of user resistance to adopting GSS technology. Team effectiveness may be reduced over time as users seek less-effective but more-gratifying alternatives. This paper frames affective reward as a function of excitation transfer. It describes the development and validation of an instrument to measure affective reward, and presents the results of the first laboratory investigation of the construct.

• 저널Journal of Management Information Systems · 12(3) · 171–185
• 토픽Team Dynamics and Performance · Social Psychology
• DOI10.1080/07421222.1995.11518096
• 저자Bruce A. Reinig, Robert O. Briggs, Morgan M. Shepherd, Jerome Yen, Jay F. Nunamaker