Understanding the Dynamic and Episodic Nature of Technostressors and Their Effects on Cyberdeviance: A Daily Field Investigation

From a management perspective, our results first reveal the detrimental impacts of daily technostressors on the functioning of an organization and its employees. Managers should be cognizant of these consequences and create a relaxing work environment or design tools to reduce technostressors. Managers can institute more daily breaks and ensure that employees have autonomy over when to take breaks and what they do during their break time. We also encourage executives to avoid using information and communication technologies to technologically invade the lives and personal time of employees in the evening after work. Second, to reduce the incidence of daily cyberdeviance, managers should offer assistance programs to their employees to teach them how to control or manage their emotional and cognitive resources and to better cope with techno-overload and techno-invasion. Third, the moderating effect of technology self-efficacy suggests that there are added benefits to selecting and training employees with high technology self-efficacy, as doing so not only helps employees to cope with techno-overload but also enables them to regulate their immediate emotions rather than engage in daily cyberdeviance at work.

• 저널Information Systems Research · 36(2) · 1196–1216
• 토픽Technostress in Professional Settings · Social Psychology
• DOI10.1287/isre.2020.0273
• 저자Yang Chen, Jose Benitez, Christy M.K. Cheung