On the Interaction Between Cheap-Talk Advertising and Credible Product Reviews

This paper investigates the interaction between cheap-talk advertising and credible third-party product reviews to inform customers about product quality. We find that cheap-talk advertising can be informative when the firm’s private information helps predict a credible product review. A more informative credible product review has two effects on cheap-talk advertising. First, a credible product review plays a disciplinary role that enables the firm to provide informative advertising. Second, it reduces the incremental value of cheap-talk advertising. We find that, in equilibrium, whether or not the advertising is consistent with a credible product review is informative about product quality. The results also imply that an overly informative product review can reduce the total information available to customers by deterring the firm from providing informative advertising.

• 저널Production and Operations Management · 34(2) · 262–278
• 토픽Digital Marketing and Social Media · Sociology and Political Science
• DOI10.1177/10591478241279987
• 저자Xue Jia, Jeroen Suijs