Algorithmic Writing Assistance on Jobseekers’ Resumes Increases Hires

There is a strong association between writing quality in resumes for new labor market entrants and whether they are ultimately hired. We show this relationship is, at least partially, causal: In a field experiment in an online labor market with nearly half a million jobseekers, treated jobseekers received nongenerative algorithmic writing assistance on their resumes. Treated jobseekers were hired 8% more often at 10% higher wages. Contrary to concerns that the assistance takes away a valuable signal, we find no evidence that employers were less satisfied. We find that the writing on treated jobseekers resumes had fewer errors and was easier to read. Our analysis suggests that writing is an imperfect signal of ability but better writing helps employers ascertain ability through clearer writing, suggesting digital platforms could benefit from incorporating nongenerative algorithmic writing assistance into text-based descriptions of labor services or products. This paper was accepted by Anindya Ghose, information systems. Funding: J. Horton and E. Wiles received funding from the online labor market on which this experiment was run. No authors received funding from the Algorithmic Writing Service. Supplemental Material: The online appendix and data files are available at https://doi.org/10.1287/mnsc.2024.04528 .

• 저널Management Science · 71(12) · 10144–10164
• 토픽Names, Identity, and Discrimination Research · Sociology and Political Science
• DOI10.1287/mnsc.2024.04528
• 저자Emma Wiles, Zanele Munyikwa, John J. Horton