Healthcare at the Crossroads: Impacts of Online Health Community on Off-line Healthcare Quality and Equity

Practice- and Policy-Oriented Abstract Hospital-affiliated online health communities (OHCs) offer a powerful tool to enhance off-line care quality and promote health equity. This study reveals that, when physicians participate in OHCs, their patients experience a 3.87% reduction in mortality risk and a 4.63% increase in recovery rates. A key mechanism is the improvement in care continuity—better care coordination and stronger patient–provider relationships—facilitated by online interactions. Crucially, these benefits are significantly more pronounced for patients with low socioeconomic status, demonstrating OHCs’ potential to reduce healthcare disparities. To maximize impact, healthcare providers should actively encourage physician engagement in OHCs, integrate these platforms with existing health records, and promote their use among disadvantaged populations. Policymakers can leverage OHCs as a strategic tool to advance equitable, high-quality care.

• 저널Information Systems Research
• 토픽Primary Care and Health Outcomes · General Health Professions
• DOI10.1287/isre.2022.0250
• 저자Ji Wu, Yulin Fang, J. Leon Zhao, Xinyu Zhu