Organizational Crisis Management Systems: Planning for Intelligent Action

:Intelligent behavior requires being able to acquire information and to use it to make and implement effective decisions. In exploring ways to help organizations function intelligently in crisis situations, a group decision support environment has been developed and a set of crisis planning tools designed. Intended to complement strategic planning systems, these tools are expected to help planners develop and communicate an understanding of high-priority issues so that intelligent decisions can be made and implemented during crises. The paper characterizes intelligent organizations, defines organizational crises, discusses the consequences of crises, and presents a crisis-management framework. Finally, the use of the tools is illustrated with a crisis planning case.

• 저널Journal of Management Information Systems · 5(4) · 7–32
• 토픽Complex Systems and Decision Making · Management Science and Operations Research
• DOI10.1080/07421222.1989.11517837
• 저자Jay F. Nunamaker, Erin Weber, Minder Chen