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4편 · 2018 1편, 2022 1편, 2023 1편, 2024 1편
- The Direct Effect of Managerial Responses: When Politeness Backfires
- Managerial Response to Online Positive Reviews: Helpful or Harmful?
- Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints
- Channels of Impact: User Reviews When Quality Is Dynamic and Managers Respond