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고객 보상
3편 · 2017 1편, 2021 1편, 2022 1편
- Impact of Customer Compensation Strategies on Outcomes and the Mediating Role of Justice Perceptions: A Longitudinal Study of Target’s Data Breach
- Frustration-Based Promotions: Field Experiments in Ride-Sharing
- User Compensation as a Data Breach Recovery Action: An Investigation of the Sony PlayStation Network Breach