현상
고객 불만
5편 · 2017 1편, 2019 1편, 2022 1편, 2023 1편, 2024 1편
- Customer Voice on Two-Sided Platforms: The Effect of Surge Pricing on Customer Complaints
- Customer Complaint Avoidance: A Randomized Field Experiment of Platform Governance Based on Value Co-Creation and Appropriation
- Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints
- Understanding User-Generated Content and Customer Engagement on Facebook Business Pages
- Frontline Problem-Solving Effectiveness: A Dynamic Analysis of Verbal and Nonverbal Cues