현상
서비스 품질
4편 · 2019 1편, 2020 1편, 2021 1편, 2025 1편
- Managing Quality on Two-Sided Platforms in the Presence of Provider Competition
- Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed
- Mean Service Metrics: Biased Quality Judgment and the Customer–Server Quality Gap
- Third-Party Reviews and Quality Provision