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2편 · 2021 1편, 2022 1편

Impact of Motivation and Workload on Service Time Components: An Empirical Analysis of Call Center Operations
MS · 2022 · 인용 10 · Ahmad M. Ashkanani, Benjamin B. Dunford, Kevin J. Mumford
The Impact of Workload on Operational Risk: Evidence from a Commercial Bank
MS · 2021 · 인용 48 · Yuqian Xu, Tom Tan, Serguei Netessine