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3편 · 2025 2편, 2026 1편

Artificial Intelligence, Emotional Labor, and Service Operations
MSOM · 2026 · 인용 0 · Zheng Fang, Yuqian Chang, Xueming Luo 외
Angry Borrowers: Ex Post Effects of Social Shaming on Debt Repayment
MS · 2025 · 인용 1 · Li Liao, Hongjun Yan, Jun Yang 외
Does Bot Gender Matter? Theory and Evidence From a High-Tension Service Context
MISQ · 2025 · 인용 1 · Yiting Guo, Liu De, Sean Xin Xu 외