현상
콜센터
4편 · 2019 1편, 2020 1편, 2021 1편, 2022 1편
- Managing Positive and Negative Trends in Sales Call Outcomes: The Role of Momentum
- Personalized Priority Policies in Call Centers Using Past Customer Interaction Information
- A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement
- Erlang-S: A Data-Based Model of Servers in Queueing Networks