현상

콜센터 운영

2편 · 2018 1편, 2026 1편

Joint Admission and Aggregate Service Rate Control of an Unobservable Queue
POM · 2026 · 인용 0 · Wei Liu, Vidyadhar G. Kulkarni
Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems
MSOM · 2018 · 인용 36 · Jeunghyun Kim, Ramandeep S. Randhawa, Amy R. Ward