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AI 챗봇

2편 · 2023 1편, 2025 1편

Customer Service Operations: A Gatekeeper Framework
POM · 2025 · 인용 2 · Maqbool Dada, Brett Hathaway, Evgeny Kagan
More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
ISR · 2023 · 인용 103 · Ulrich Gnewuch, Stefan Morana, Oliver Hinz 외