Ryan W. Buell

14편

• Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact
  ms · 2025 · 인용 1 · Customer Service Quality and Loyalty
• Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice
  pom · 2024 · 인용 10 · Gender Diversity and Inequality
• Improving Customer Compatibility with Tradeoff Transparency
  ms · 2024 · 인용 6 · Consumer Market Behavior and Pricing
• Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments
  msom · 2023 · 인용 9 · Customer Service Quality and Loyalty
• How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice
  ms · 2020 · 인용 135 · Environmental Sustainability in Business
• Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
  msom · 2020 · 인용 105 · Taxation and Compliance Studies
• Lifting the Veil: The Benefits of Cost Transparency
  mksci · 2020 · 인용 93 · Consumer Market Behavior and Pricing
• Last-Place Aversion in Queues
  ms · 2020 · 인용 44 · Supply Chain and Inventory Management
• The Customer May Not Always Be Right: Customer Compatibility and Service Performance
  ms · 2020 · 인용 16 · Customer Service Quality and Loyalty
• How Do Customers Respond to Increased Service Quality Competition?
  msom · 2016 · 인용 65 · Customer Service Quality and Loyalty
• Experimental Evidence of Pooling Outcomes Under Information Asymmetry
  ms · 2016 · 인용 25 · Auction Theory and Applications
• Creating Reciprocal Value Through Operational Transparency
  ms · 2016 · 인용 0 · Customer Service Quality and Loyalty
• The Labor Illusion: How Operational Transparency Increases Perceived Value
  ms · 2011 · 인용 249 · Digital Marketing and Social Media
• Are Self‐Service Customers Satisfied or Stuck?
  pom · 2010 · 인용 90 · Customer Service Quality and Loyalty