Frances X. Frei

7편

• The Customer May Not Always Be Right: Customer Compatibility and Service Performance
  ms · 2020 · 인용 16 · Customer Service Quality and Loyalty
• How Do Customers Respond to Increased Service Quality Competition?
  msom · 2016 · 인용 65 · Customer Service Quality and Loyalty
• Are Self‐Service Customers Satisfied or Stuck?
  pom · 2010 · 인용 90 · Customer Service Quality and Loyalty
• Market Heterogeneity and Local Capacity Decisions in Services
  msom · 2010 · 인용 46 · Customer Service Quality and Loyalty
• Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
  ms · 2009 · 인용 216 · Customer Service Quality and Loyalty
• Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
  ms · 2002 · 인용 246 · Consumer Retail Behavior Studies
• Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
  ms · 1999 · 인용 127 · Efficiency Analysis Using DEA

• A5026582420Frances X. Frei · 7편 · 대표 기록
• A5030268306X FreiFrances · 0편 · 이름 변형