Nancy J. Sirianni

4편

• The Abercrombie & Fitch Effect: The Impact of Physical Dominance on Male Customers' Status-Signaling Consumption
  jmr · 2017 · 인용 116 · Evolutionary Psychology and Human Behavior
• Touch versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
  jm · 2014 · 인용 275 · Customer Service Quality and Loyalty
• Touch Versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
  jm · 2014 · 인용 22 · Customer Service Quality and Loyalty
• Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning
  jm · 2013 · 인용 310 · Consumer Behavior in Brand Consumption and Identification