5
논문
99
피인용 합
2013
첫 논문
2020
최근 논문
01저널·주제·방법
저널
MSOM3POM2
02소속·공저
20152020
소속
University of Southern California2013–2018 · 3편
University of Chicago2019–2020 · 2편
불러오는 중…
03논문
5편
- Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns
- Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects
- Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems
- Staffing Call Centers with Uncertain Arrival Rates and Co‐sourcing
- Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers