6
논문
173
피인용 합
2018
첫 논문
2024
최근 논문
01저널·주제·방법
02소속·공저
2020
소속
Technion – Israel Institute of Technology2018–2024 · 6편
불러오는 중…
03논문
6편
- The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes
- Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation
- State-Dependent Estimation of Delay Distributions in Fork-Join Networks
- Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers
- An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level
- The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times