6
논문
529
피인용 합
2009
첫 논문
2021
최근 논문
01저널·주제·방법
저널
MS3MSOM2POM1
02소속·공저
201020152020
소속
Harvard University2009–2021 · 5편
불러오는 중…
03논문
6편
- Tone at the Bottom: Measuring Corporate Misconduct Risk from the Text of Employee Reviews
- The Customer May Not Always Be Right: Customer Compatibility and Service Performance
- How Do Customers Respond to Increased Service Quality Competition?
- Are Self‐Service Customers Satisfied or Stuck?
- Market Heterogeneity and Local Capacity Decisions in Services
- Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel