Lauren Grewal

8편

• How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction
  pom · 2026 · 인용 0 · Customer Service Quality and Loyalty
• EXPRESS: Taking a Stance, For Now or Forever: Optimizing the Communication of Corporate Political Activism
  jmr · 2026 · 인용 0 · Political Influence and Corporate Strategies
• Online Venting: The Impact of Temporal Proximity Cues and Emotionality on Perceptions of Negative Online Review Value
  jmr · 2025 · 인용 2 · Digital Marketing and Social Media
• Brands in Unsafe Places: Effects of Brand Safety Incidents on Brand Outcomes
  jmr · 2025 · 인용 1 · Consumer Retail Behavior Studies
• Complaint De-Escalation Strategies on Social Media
  jm · 2022 · 인용 66 · Sentiment Analysis and Opinion Mining
• In Mobile We Trust: The Effects of Mobile Versus Nonmobile Reviews on Consumer Purchase Intentions
  jmr · 2019 · 인용 163 · Digital Marketing and Social Media
• When Posting About Products on Social Media Backfires: The Negative Effects of Consumer Identity Signaling on Product Interest
  jmr · 2019 · 인용 145 · Digital Marketing and Social Media
• The Self-Perception Connection: Why Consumers Devalue Unattractive Produce
  jm · 2018 · 인용 182 · Consumer Behavior in Brand Consumption and Identification

• A5009018794Lauren Grewal · 7편 · ORCID · 대표 기록
• A5135642548Lauren Grewal · 1편 · same name + years + field + institution