01이 칸의 논문
- Experienced and Prospective Wait in Queues: A Behavioral Investigation
- Born to Wait? A Study on Allocation Rules in Booking Systems
- Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness
- Paid Priority in Service Systems: Theory and Experiments
- How Observed Queue Length and Service Times Drive Reneging Behavior in Queues
- Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines
- Please don't make me wait! Influence of customers' waiting preference and no‐show behavior on appointment systems
02같은 주제, 다른 방법
- EXPRESS: Waiting Time Externality Awareness in Socially Responsible Queueing
- Early birds versus last-minute arrivals: Empirical evidence and theoretical analysis of arrival time queueing game
- Joint Admission and Aggregate Service Rate Control of an Unobservable Queue
- Frontiers in Operations: Show-Up Profiles for Scheduled Services: Estimation and Applications
- Order Ahead for Pickup: Promise or Peril?
- Delay Information Sharing in Two-Sided On-Demand Platforms
- Service Systems with On-Demand and Reserved Servers
- Behavior-Based Pricing and Delay Commitment in Congestion-Prone Systems
- The congestion vortex: Empirical evidence of the adverse effects of delay on workload in court systems
- Structural Estimation of Intertemporal Externalities with Application in ICU Admissions