01이 칸의 논문
- Early birds versus last-minute arrivals: Empirical evidence and theoretical analysis of arrival time queueing game
- Joint Admission and Aggregate Service Rate Control of an Unobservable Queue
- Order Ahead for Pickup: Promise or Peril?
- Delay Information Sharing in Two-Sided On-Demand Platforms
- Service Systems with On-Demand and Reserved Servers
- Behavior-Based Pricing and Delay Commitment in Congestion-Prone Systems
- Customer Service Operations: A Gatekeeper Framework
- Managing Flexible Capacity in Service Systems with Worker Shortages
- Strategic Idling in Appointment Systems with Sequential Servers
- Capacity Rationing in Multiserver, Nonpreemptive Priority Queues
- Managing Reusable Resources With Usage Time Limits
- Optimal and Self-Selection of Service Type in a Queueing System Where Long Service Postpones the Need for the Next Service
- Waiting Time Prediction with Invisible Customers
- Managing Service Systems with Overconfident Customers
- Simultaneous Search, Reservation Fees, and Sequential Outcomes
- Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times
- Add-On Pricing: A Queueing Perspective
- Anticipated Wait and Its Effects on Consumer Choice, Pricing, and Assortment Management
- Demand Equilibria in Spatial Service Systems
- Prioritization in the Presence of Self-ordering Opportunities in Omnichannel Services
- Information Freshness in Service Queues With Strategic Customers
- Capacity Allocation and Scheduling in Two-Stage Service Systems with Multiclass Customers
- Queueing with Negative Network Effects
- Customer segmentation and ex ante fairness: A queueing perspective
- Optimally Scheduling Heterogeneous Impatient Customers
- Setting wait time targets in a multi‐priority patient setting
- Design of Covid‐19 testing queues
- Pay to activate service in vacation queues
- Appointment Scheduling Under a Service-Level Constraint
- Join, balk, or jettison? The effect of flexibility and ranking knowledge in systems with batch arrivals
02같은 주제, 다른 방법
- EXPRESS: Waiting Time Externality Awareness in Socially Responsible Queueing
- Frontiers in Operations: Show-Up Profiles for Scheduled Services: Estimation and Applications
- The congestion vortex: Empirical evidence of the adverse effects of delay on workload in court systems
- Structural Estimation of Intertemporal Externalities with Application in ICU Admissions
- On Value-at-Risk Based Queueing Systems
- Advance Selling and Upgrading in Priority Queues
- Queueing Causal Models: Comparative Analytics in Queueing Systems
- Experienced and Prospective Wait in Queues: A Behavioral Investigation
- On the Design of a Shared Waiting Room
- Born to Wait? A Study on Allocation Rules in Booking Systems