정보시스템 성과 측정

• The Dimensionality of Customer Satisfaction Survey Responses and Implications for Driver Analysis
  MKSCI · 2013 · 인용 31 · Joachim Büschken, Thomas Otter, Greg M. Allenby
• What is Quality? An Integrative Framework of Processes and States
  JM · 2012 · 인용 517 · Peter N. Golder, Debanjan Mitra, Christine Moorman
• How Business Customers Judge Solutions: Solution Quality and Value in Use
  JM · 2016 · 인용 369 · Emma K. Macdonald, Michael Kleinaltenkamp, Hugh Wilson
• Customer Inspiration: Conceptualization, Scale Development, and Validation
  JM · 2017 · 인용 357 · Tim Böttger, Thomas Rudolph, Heiner Evanschitzky 외
• The Design Communication Assessment Scale (DCAS): Assessing and Adjusting the Effectiveness of Product Design Communications
  JMR · 2023 · 인용 21 · Kevin L. Sample, John Hulland, Julio Sevilla 외
• Show me the value : services SETA
  JM · 2010 · 인용 0 · Colin Hudson
• Customer satisfaction surveys: Methodological recommendations for financial service providers
  MKSCI · 2010 · 인용 0 · Marko Đorđić
• Update on the recognition for professional bodies and professional designations on SAQA NQF : services SETA
  JM · 2010 · 인용 0 · Michele Serfontein

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