AEI: A Knowledge-Based Approach to Integrated Office Systems

Abstract:Although various attempts have been made in the past to introduce office systems and office models, they have been limited in one or several ways: they have not been based on integrated views; no models were developed or the models were artificial; they have been limited in scope; they used restrictive representation schemes; they were not intelligent; they were not user-friendly. Our research attempts to address these issues with: an integrated view of the office; a model tied to the nature of office activity; integration across various office domains; and a knowledge base. Intelligence is supplied from the interface and from the planner, as well as from the domain knowledge. An important component of the domain knowledge is the functional structure which captures activity relationships with a uniform representation scheme. Users can access explanations about functions of the office and can add comments on them. The realization of these concepts in a prototype system is discussed.Key Words and Phrases:: integrated office systemsintelligent office systemsknowledge-based office systemsoffice knowledge representationoffice modelsoffice system architectures Additional informationNotes on contributorsChandra S. AmaravadiChandra S. Amaravadi received his doctoral degree in MIS from the University of Arizona in 1989. He is currently an assistant professor at Western Illinois University. His primary research interests are in the issues surrounding the design and development of intelligent office systems, including office analyses, knowledge representation, semantic data models, document and image databases, user interfaces, hypertext, and executive support systems.Olivia R. Liu ShengOlivia R. Liu Sheng received her M.S. and Ph.D. in computers and information systems from the Uni versity of Rochester in 1983 and 1986. She has been an Assistant Professor of MIS at the University of Arizona since 1985. She has been the instigator of several research grants from the U.S. Army, NSF, and Toshiba and has published in such journals as Communications of ACM, Journal of Management Information Systems, Performance Evaluation, Information Systems and Operational Research. Data Base, and Journal of Database Administration, as well as in numerous conference proceedings. She served as a chairperson of several conference sessions and presented research results and tutorial lectures. Her current research interests include computer aided systems analysis and design, computer-mediated communication support, distributed group work, and integrated office systems.Joey F. GeorgeJoey F. George is an Assistant Professor of MIS at the University of Arizona. He earned his A.B. degree in English from Stanford University in 1979 and his Ph.D. in management at the University of California at Irvine in 1986. His research interests focus on how information systems affect people’s jobs. Specific topics he is currently researching include the effects of group decision support system (GDSS) use on the group work process and its outcomes, GDSS use in non-American cultures, the effects of computing on decision authority in organizations, and the effects of extensive computerization in work groups.Jay F. NunamakerJay F. Nunamaker, JR., is head of the Department of MIS and is a Professor of MIS and Computer Science at the University of Arizona. He received a Ph.D. from Case Institute of Technology in systems engineering and operations research. He was an Associate Professor of Computer Science and Industrial Administration at Purdue University. Dr. Nunamaker joined the faculty of the University of Arizona in 1974 to develop the MIS program. Author of more than forty papers on group decision support systems, the automation of software construction, performance evaluation of computer systems, and decision support systems for systems analysis and design, he has lectured throughout Europe (including Russia), Asia, and South America. Dr. Nunamaker is chairman of the Association for Computing Machinery (ACM) Curriculum Committee on Information Systems.

• 저널Journal of Management Information Systems · 9(1) · 133–163
• 토픽Personal Information Management and User Behavior · Information Systems and Management
• DOI10.1080/07421222.1992.11517951
• 저자Chandra S. Amaravadi, Olivia R. Liu Sheng, Joey F. George, Jay F. Nunamaker