Knowledge Management in Organizational Planning

Abstract:There is growing recognition that the ability to provide automated support for unstructured decision making within organizations will require the integration of knowledge-based expert system techniques and traditional decision support system architectures. Several knowledge representations are applicable in the specification, management, and communication of knowledge associated with organizational planning, a classic ill-structured problem facing organizations.This paper describes the requirements for knowledge management in organizational planning. A knowledge-based planning system that has been implemented by the authors is presented. The system integrates data management, model management, and process management systems within a group decision support system environment. Knowledge management tools for describing, classifying, and storing the output of the planning process are described. Use of the system in the Management Information Systems (mis) Planning and Decision Laboratory at the University of Arizona with a group of city planners is discussed.Key Words and Phrases: Knowledge baseknowledge managementknowledgebased management systemsmodel managementorganizational planninggroup decision support systemsplanning systems Additional informationNotes on contributorsLynda M. ApplegateLynda M. Applegate. is an Assistant Professor at the Harvard Business School. She received her Ph.D. in Business Administration from the University of Arizona with a major in Management Information Systems and a minor in Management. Prior to joining the faculty at the Harvard Business School, Dr. Applegate held a number of administrative positions. In addition, she held previous faculty appointments at the University of Arizona and the University of Washington. She has consulted with a number of companies on a variety of general management issues including the development of information systems product marketing strategies and the design and implementation of integrated information systems. Dr. Applegate's primary research interests and recent publications are concerned with the design, implementation, and management of information systems based on emerging technologies (e.g., knowledge-based systems, group decision support systems, and model management systems) and the design and implementation of executive information systems.Tsung Teng ChenTsung Teng Chen is a doctoral student in Management Information Systems at the University of Arizona. His current research interests include the knowledge base management system, knowledge management in integrated development enviroment for information system, and the application of artificial intelligence techniques to information system analysis and design.Benn R. KonsynskiBenn R. Konsynski is a Professor at the Harvard Business School on leave from the University of Arizona. He received his Ph.D. in Computer Science from Purdue University. Current research interests include: knowledge-based systems in business and research, model management, inter-organizational systems, strategic planning, group decision support, dialogue design, distributed systems, and the impact of information technologies on organization design.Jay F. NunamakerJay F. Nunamaker, Jr., is Head of the Department of Management Information Systems and is a Professor of Management Information System (mis) and Computer Science at the University of Arizona. He received a Ph.D. from Case Institute of Technology in systems engineering and operations research. He was an Associate Professor of Computer Science and Industrial Administration at Purdue University. Dr. Nunamaker joined the faculty of the University of Arizona in 1974 to develop the MIS program. Author of more than 40 papers on group decision support systems, the automation of software construction, performance evaluation of computer systems, and decision support systems for systems analysis and design, he has lectured throughout Europe, Russia, Asia, and South America. Dr. Nunamaker is Chairman of the Association for Computing Machinery (ACM) Curriculum Committee on Information Systems.

• 저널Journal of Management Information Systems · 3(4) · 20–38
• 토픽Advanced Database Systems and Queries · Computer Networks and Communications
• DOI10.1080/07421222.1987.11517776
• 저자Lynda M. Applegate, Tsung Teng Chen, Benn R. Konsynski, Jay F. Nunamaker