The Information Center Concept: A Normative Model and a Study of Six Installations

The principal current concern of corporate information centers is the support and management of end-user computing. This paper presents a normative model of an information center in terms of the end-user computing environment, discusses the results of extensive field interviews with information center managers, staff, and end-users, and draws conclusions and generalizations that are relevant for both future research and information center management.

• 저널MIS Quarterly · 11(4) · 451–458
• 토픽Big Data and Business Intelligence · Management Information Systems
• DOI10.2307/248973
• 저자Clinton E. White, David P. Christy