Desktop Videoconferencing: Experiences of Complete Users, Wary Users, and Non-Users

This longitudinal case study examines the use of desktop videoconferencing in one organization. Three theoretical perspectives, communication media choice, systems analysis and design, and privacy, help to inform the findings. The paper concludes by drawing implications for future research and practice.

• 저널MIS Quarterly · 22(3) · 257–286
• 토픽Customer Service Quality and Loyalty · Organizational Behavior and Human Resource Management
• DOI10.2307/249666
• 저자Jane Webster