Balance in Business Reengineering: An Empirical Study of Fit and Performance

:This study addresses the complex relationship between fit and organizational performance in business reengineering. First, a framework for analysis based on the concept of fit is proposed. Three generic archetypes for three levels of ambitions are defined. Archetypes or ideal-type patterns of change are consistent packages of design and change management measures. It is hypothesized that organizations that change according to an ideal-type pattern outperform organizations that follow a different, inconsistent pattern. On the basis of a questionnaire sent to organizations involved in reengineering, this paper shows that consistent reengineering endeavors generally result in greater benefits than do inconsistent change efforts. It also demonstrates that only a minority of organizations have succeeded in creating a “magical mix” between the level of ambition and the design and change management measures actually taken. Finally, the managerial implications and future research challenges are described.

• 저널Journal of Management Information Systems · 14(1) · 93–118
• 토픽Information Technology Governance and Strategy · Management Information Systems
• DOI10.1080/07421222.1997.11518155
• 저자Ard Huizing, E. Koster, Wim Bouman